Terms & Conditions

These Terms & Conditions govern your use of Retro Realm Games and apply to all purchases made through our website.

Orders

All orders are subject to product availability and acceptance. We reserve the right to refuse or cancel an order and will issue a full refund if payment has already been received.

Pricing & Payment

All prices are shown in New Zealand Dollars (NZD) and include GST where applicable.

Payment must be received in full before your order is dispatched.

Shipping

We aim to dispatch orders promptly, but delivery times are estimates only and may vary due to courier delays or circumstances beyond our control.

Returns & Refunds

Please refer to our Delivery & Returns page for details on returns, exchanges, and refunds.

Consumer Guarantees Act 1993

Nothing in these Terms & Conditions limits or excludes your rights under the Consumer Guarantees Act 1993 (CGA) where the Act applies. If you are purchasing goods for personal, domestic, or household use, you are entitled to the protections provided by the CGA.

Fair Trading Act 1986

We comply with the Fair Trading Act 1986 and aim to ensure that all product descriptions, pricing, and advertising are accurate. If an error occurs, we reserve the right to correct it and, where necessary, cancel affected orders with a full refund.

Privacy

Your personal information is collected, stored, and used in accordance with the Privacy Act 2020. We only collect information necessary to process your order, provide customer support, and improve our services. We do not sell your personal information to third parties.

Limitation of Liability

To the fullest extent permitted by New Zealand law, our liability is limited to the purchase price of the products supplied. We are not responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will take effect once they are published on this website.

Contact

If you have any questions about these Terms & Conditions, please contact us through our Contact page.